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Terms & Conditions

Terms and Conditions

This agreement applies to your use of this web site and Alpha Optical Distribution Ltd the owners of this website. Your agreement to comply and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these

Terms and Conditions, you should stop using the web site immediately.
No part of this web site is intended to constitute a contractual offer capable of acceptance. Order acceptance and the completion of the contract between you and us will only take place on the despatch to you of the products ordered and notification by email

1. Definitions
In this Agreement the following terms shall have the following meanings

“Carrier” – Means any third party responsible for the transport of goods purchased to customers;

“Goods” – Means any products that are ordered from this website

“Payment Information” – Means any details required for the purchase of goods from this website. This includes, but is not limited to, debit/credit cards details, bank account numbers and sort codes.
“Purchase Information” – Means collectively any invoices, despatch notes or similar either by electronic form or hard copy
 

2. International Customers
For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man, all ownership, title and risk in goods will pass to you immediately at the point and time of despatch. The prices payable for goods as set out on our Web Site are inclusive of UK VAT, but exclusive of local taxes, import duties and clearances. You acknowledge and agree that Alpha Optical Distribution Ltd has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the goods have been placed at your disposal. Please be aware that goods can be inspected for custom purposes and Alpha Optical Distribution Ltd cannot guarantee that the packaging of your goods will be free from signs of tampering.

3. Goods, Pricing and Availability
3.1 Whilst every reasonable precaution has been taken to ensure that all graphical representations and descriptions of goods available correspond to the actual goods, Alpha Optical Distribution Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct goods and not different goods altogether. Please refer to clause 6.6 for incorrect goods.

3.2 Where appropriate, you may be required (size) (model) of the goods you are purchasing

3.3 Alpha Optical Distribution Ltd does not warrant or represent that such goods will be available.  Stock indicators are provided on the website however these may not take into account sales that have taken place during your visit to the web site.

3.4 All pricing on the web site is correct at the time of going online. Alpha Optical Distribution Ltd reserves the right to change prices and alter or remove any special offers from time to tome or when it deems it necessary.

3.5 In the event that prices are changed during the period between an order being placed for goods and Alpha Optical Distribution Ltd processing that order and payment being made, you will be contacted prior to your order being processed with details of the new price.

3.6 All prices on the web site include VAT. Alpha Optical Distribution Ltd UK VAT number is GB 155 1456 18

4. Payment Options
Payments are normally taken through our web site on the secure payment page. If you need to please feel free to contact us to discuss any of you or requirements. We do not have the facilities to take payments over the phone or by email; all payments must be processed through the web site.

5. Delivery
If you are paying with a credit or debit card then we can only deliver your order to the registered address for the cardholder or to a UK registered business address. If you pay using PayPal then goods will be despatched to any address you have authorised within your account settings.

5.1 Alpha Optical distribution will notify you by email when your goods are to be dispatched. The email will contain an estimated delivery time and any other details in relation to your purchase

5.2 If Alpha Optical Distribution Ltd receives no communication from you; within 7 days of delivery regarding any problems with the goods you are deemed to have received the goods in full working order and with no problem.

5.3 Details of delivery and charges are set out on our delivery details page

5.4 Once goods are dispatched Alpha Optical Distribution Ltd can not be held responsible for delivery time

6. Cancellation & Returns
6.1 Alpha Optical Distribution Ltd does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

6.2 Alpha Optical Distribution Ltd reserves the right to cancel orders for goods without stating reasons, for any reason prior to processing payment and despatch.

6.3 If orders are cancelled for any reason prior to despatch you will be refunded any monies paid in relation to those purchases

6.4   If you cancel any orders prior to despatch you will be refunded any monies paid in relation to those purchases

6.5    You have a statutory “cooling off” period of 7 days after delivery. If you exercise your right to cancel your order after the goods have been despatched they must be returned in the original packaging and unopened, any free items supplied with the product must be returned, you will be responsible for returning the goods to Alpha Optical Distribution Ltd at your own risk and cost, therefore we strongly recommend you use an insured delivery method, such as Royal Mail Special Delivery.   

6.6 If any goods you have purchased are faulty or are incorrect when delivered you should contact Alpha Optical Distribution Ltd within 7 days to arrange collection and return. Goods must be returned in the original packaging and a copy of proof of purchase. You will be given the option of exchange or refund.

6.7 If any goods develop faults within their warranty period you are entitled to a repair or replacement under the terms of that warranty.

6.8 If you wish to return goods for any of the above reasons please contact Alpha Optical Distribution Ltd for a RETURNS NUMBER and for the appropriate arrangements.  All authorised returns must be returned to:
Returns Department
Alpha Optical Distribution Ltd
54 Meadow Way
Theale
RG7 4AX

6.9 Refunds will be processed within 14 days of receipt of the returned products.

7. Content
7.1 Alpha Optical Distribution Ltd shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Alpha Optical Distribution will only be liable for consequential losses within the contemplation of the parties.

7.2 Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of Alpha Optical Distribution Ltd. When you activate any of these you will leave the Alpha Optical Distribution Ltd site and Alpha Optical Distribution Ltd has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Alpha Optical Distribution Ltd.

7.3 By placing an order on the Alpha Optical Distribution Ltd web site you will automatically be added to our email mailing list.  We will only email you periodically with offers from Alpha Optical Distribution Ltd that we feel may be of interest to you.  If you do not want to be included in our mailing list then you can opt out at any time by following the link included on all mail shots. We will not share your email or any personal details with any other third party.

8. Limitation of Liability

8.1 While Alpha Optical Distribution Ltd use reasonable endeavour's to verify the accuracy of any information placed on the Web Site, Alpha Optical Distribution Ltd make no warranties, whether express or implied in relation to its accuracy. The Web Site is provided on an "as is" basis without any representations made, and Alpha Optical Distribution Ltd make no warranties of any kind, whether express or implied, in relation to the Web Site, or any transaction that may be conducted on or through the Web Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

8.2  Alpha Optical Distribution Ltd make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the Web Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Web Site. Alpha Optical Distribution Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Web Site.

8.3  To the fullest extent permissible under applicable law, Alpha Optical Distribution Ltd disclaim any and all warranties of any kind, whether express or implied, in relation to the products offered for sale on the Web Site. This does not affect your statutory rights as a consumer.

8.4  Alpha Optical Distribution Ltd will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Agreement for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Agreement.

8.5 Nothing in the Agreement excludes or restricts Alpha Optical Distribution Ltd liability for death or personal injury resulting from any negligence or fraud on the part of Alpha Optical
Distribution Ltd.


9. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

10. Notices
All notices from you to us must be either by post to the address above or by email to sales@alphaodl.co.uk. Such notice will be deemed received 3 days after posting by first class post, the day of sending of the email providing received on a full business day or next business day if the email is sent on a weekend or public holiday.

11. Entire agreement:
This Agreement governs the relationship between you and Alpha Optical Distribution Ltd. Any changes to this Agreement must be in writing and signed by both parties.  You confirm that, in agreeing to accept the Agreement, you have not relied on any representation save in so far as the same has expressly been made a term of this Agreement and you agree that you shall have no remedy in respect of any representation.  Your statutory rights are not affected by these terms and conditions.  Nothing in this clause shall limit or exclude Alpha Optical Distribution Ltd liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Agreement. In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by Alpha Optical Distribution Ltd, the English language version shall prevail.

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